Frequently Asked Questions
How does personalization work?
Every ANIMUS product uses the Zepto Personalizer — a tool that appears directly on the product page. You'll be prompted to upload your photo and enter any names, dates, or messages before adding to cart. Everything is captured at checkout so we have exactly what we need to create your piece.
What makes a good photo?
The higher the resolution, the better the result. We recommend at least 1000 pixels on the shortest side — ideally a portrait-orientation photo with the subject clearly lit and centered. Avoid heavily filtered, blurry, or dark images. If you're unsure, upload it and we'll review it before printing and contact you if there's an issue.
How long does production and shipping take?
All ANIMUS products are made to order. Production takes 3–7 business days depending on the item. Once shipped, delivery typically takes 2–5 business days domestically and 5–12 business days internationally. Total estimated delivery: 5–10 business days from order date. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes. We ship worldwide. International orders may be subject to customs duties and import taxes — these are the responsibility of the recipient and are not included in our pricing.
Can I return or exchange a personalized item?
Because every item is made specifically for you, we do not accept returns or exchanges on personalized products. The only exception is if your item arrives damaged, defective, or with a print error — in which case contact us within 7 days of delivery with photos of the issue and we will remake or replace it at no charge.
What if I made a mistake in my personalization?
Contact us immediately at support@animusjewlery.com — ideally within 1 hour of placing the order. Once production has begun, we cannot make changes. We are not responsible for errors submitted by the customer (misspellings, wrong dates, incorrect photos).
How do I track my order?
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center. You can also email us at support@animusjewlery.com with your order number and we'll provide a status update within 24 hours.
What if my order arrives damaged?
Please photograph the damage and email us at support@animusjewlery.com within 7 days of delivery. We will arrange a replacement at no cost. We take quality seriously and we stand fully behind every product we ship.